Introduction

At Kiwi Outdoor Shelters, we are committed to delivering exceptional quality and service. We understand that construction projects are significant investments, and sometimes issues may arise post-completion. Our return and warranty policy aims to provide clarity on how we handle such situations.


Requesting Repairs or Revisions

Initial Contact

  • If you experience any issues with the quality of our construction, such as e.g leaks or faulty flashings, please contact our customer service team 12-month of project completion.

Documentation

  • Provide detailed information and photographs to support your claim. This will help us understand the issue and plan the necessary corrective actions.

Resolution

  • We will assess the situation and may schedule a site visit to inspect the issue.
  • Depending on the assessment, we may perform repairs, make revisions, or offer a partial refund for the specific problem area.

Limitations and Exclusions

  • No refunds or returns will be processed if the invoice has not been fully paid.
  • We reserve the right to decline service if there is evidence of system manipulation, abuse of our time and services, or non-compliance with safety regulations.
  • We may not perform repairs or revisions if we are unable to access the property within a reasonable timeframe or if the site conditions are deemed unsafe.

Warranty

  • All our shelters come with a [insert time frame, e.g., 12-month warranty covering structural integrity and workmanship.
  • Any issues arising within this period that are not due to normal wear and tear or external factors will be addressed at no additional cost to the customer.

Additional Considerations

Material and Labor Coverage

  • Specify what materials and labor are covered under the warranty and for how long. 12-month materials and labor coverage

Exclusions

  • Clearly list what is not covered under the warranty, such as damage due to natural disasters, misuse, or unauthorized alterations.

Claim Process

  • Outline the steps a customer needs to take to make a warranty claim, including any required documentation and the timeframe for filing the claim.

Dispute Resolution

  • Include a clause about how disputes will be resolved, whether through arbitration, mediation, or legal action.

Transferability

  • Mention whether the warranty is transferable if the property changes ownership.

Maintenance Requirements

  • Specify any regular maintenance required to keep the warranty valid.

Limitation of Liability

  • Limit the company’s liability to the cost of repair or replacement, excluding incidental or consequential damages.

Third-Party Warranties

  • Clarify if some components or materials come with their own manufacturer’s warranty.

Contact Information

  • Provide multiple ways for customers to reach out for warranty claims, such as email, phone, and physical address.

New Zealand Laws

  • The warranty is subject to local {local council} and New Zealand laws, which can override or add to the terms of your warranty.