Terms & Conditions Page for Kiwi Outdoor Shelters

At Kiwi Outdoor Shelters, our mission is to provide top-notch services tailored to your unique needs. We are committed to ensuring that every aspect of your outdoor shelter experience is seamless and satisfactory.

Why Choose Us:

  1. Professional Team: Our team is comprised of trained professionals who have been thoroughly screened. They hold public liability insurance, ensuring that any unforeseen circumstances are adequately covered.
  2. Uniformed and Supervised Staff: Every team member is impeccably uniformed and operates under the guidance of experienced supervisors. This approach guarantees that your feedback and concerns are addressed promptly.
  3. Equipment & Product Provision: We provide all necessary equipment and products integral to our services. If you have specific products you’d like us to use, inform us, and we’ll make the necessary adjustments.
  4. Environmental Commitment: We are committed to using environmentally-friendly solutions that undergo rigorous quality tests, ensuring excellence in every service we deliver.
  5. Adherence to Standards: Our practices are governed by strict Environmental and Quality Management Systems.
  6. Flexible Service Agreements: Our service agreements are crafted to meet your distinct needs. Rest assured, they don’t bind you with long-term obligations.
  7. Feedback System: Your feedback is crucial. Before we leave, we’ll provide our unique Customer Quality Card. Your insights help us continuously refine our services.
  8. Service Guarantee: Every service we offer is backed by our ‘Guarantee of Satisfaction.’

Frequently Asked Questions:

  • Who will be serving my Kiwi outdoor shelter? Our professionals are bona fide employees: screened, trained, uniformed, and working collaboratively under experienced leadership.
  • Do I need to be present during the service? The decision is up to you. We prioritize your convenience. If there are security protocols to observe, please guide us accordingly.
  • Assurance of Quality? Quality assurance is paramount to us. After each service, our Customer Quality Card allows you to evaluate our performance and offer feedback.
  • Pets and our services? Pets are cherished family members! Please inform us of any pets in advance to help us prepare accordingly.
  • What do I need to provide? We come fully equipped. However, if you have a specific product preference, just let us know.
  • Reliability: You can trust in our punctuality. While we can’t always guarantee an exact arrival time, we will keep you informed of any changes.
  • Payment Methods: We accept online payments, invoices, and both Visa and MasterCard, which can be processed in person or over the phone.
  • Commitment: Our dedication is to the quality of our service, not long-term contractual bindings. If you wish to reschedule or cancel, notify our office at least two business days prior.
  • Guaranteed Satisfaction? Quality remains our focal point. If our service falls short in any area, inform us within 24 hours, and we’ll rectify the situation.

Contact Us: Dive deeper into our history and values to better understand our ethos.